Grievance Redressal Mechanism
Escalation protocol compliant with RBI consumer protection standards
At Aapka Finance, customer satisfaction is our top priority. If you have any complaint or dispute regarding our loan facilitation services, please follow the escalation hierarchy outlined below:
Level 1: Customer Care Support
You may submit your concern through our support desk:
Email: support@aapkafinance.com
Toll-free Hotline: 1800-123-456 (Monday to Saturday, 9:30 AM to 6:30 PM)
Resolution Turnaround Time: 48 hours
Level 2: Grievance Redressal Officer (GRO)
If your complaint is not addressed within 48 hours, or if you are not satisfied with the Level 1 resolution, you may escalate to our appointed Grievance Officer:
Name: Rajesh Verma
Designation: Head of Compliance & Customer Grievances
Address: Aapka Finance Services Pvt Ltd, Plot No. 104, Sector 12, Bhubaneswar, Odisha - 751001
Direct Email: grievance@aapkafinance.com
Response Timeline: 7 working days
Level 3: Regulatory Ombudsman
If your grievance relates to loan sanctions or conduct of the partnering NBFC/Bank and remains unresolved past 30 days, you can lodge a grievance via the RBI CMS portal at cms.rbi.org.in.